The flight experience depends not only on which airline you fly and whether the food is delicious on the plane, but also on which airport you are flying from. And if nerves and time are dear to you, stay away from worst airports in the worldcalled the AirHelp service.
AirHelp took three factors into account when compiling the anti-rating:
- passenger satisfaction (surveyed from Twitter comments);
- punctual dispatch of flights;
- quality of service.
10. Eindhoven Airport, Netherlands
Timeliness of departures: 5.9
Quality of service: 7.2
Passenger Satisfaction Level: 5.1
Total: 6.39 (out of 10)
This place is not the worst of the airports analyzed by AirHelp, but also to the best airports in the world it cannot be attributed. A quick look at the comments on the airport Facebook page reveals many complaints about poor customer service, long lines and general confusion.
9. Bordeaux-Merignac Airport, France
Timeliness of departures: 7.4
Quality of service: 5.6
Passenger Satisfaction Level: 5.1
Total: 6.37
This airport is located seven kilometers from the city center of Bordeaux in southwestern France. Although it received decent marks for timely performance in AirHelp's analysis, the airport lost points due to negative ratings from passengers and quality of service.
Complaints about this airport are often related to dirty toilets, long lines, rude staff and a general feeling of inconvenience. Reviewers called Bordeaux-Mérignac a “barn,” which is “the cheapest of the cheapest,” with a “primitive” security process and “tasteless food.”
8. Edinburgh Airport, Scotland
Timeliness of departures: 6.6
Quality of service: 7.0
Passenger Satisfaction Level: 1.8
Total: 6.29
Although Edinburgh Airport touts itself as "where Scotland meets the world," some travelers have been downright disappointed with the meeting. According to AirHelp's analysis, the airport received appalling ratings for passenger mood, which dramatically lowered the overall score.
People who have visited this airport say that it is difficult to navigate in it, everything is chaotic and chaotic. Travelers also point out that there are not enough space at the airport to accommodate passengers, so many people sit on the floor.
7. Boryspil Airport, Ukraine
Timeliness of departures: 4.3
Quality of service: 8.0
Passenger Satisfaction Level: 4.9
Total: 6.03
If you are planning to fly to Kiev, then most likely you will not pass one of the worst airports in the world. Travelers complain that in Boryspil it is difficult to connect to Wi-Fi and find drinking fountains to fill water bottles. Another common complaint is smelly and dirty toilets.
6. Manchester Airport, UK
Timeliness of departures: 6.1
Quality of service: 6.6
Passenger Satisfaction Level: 2.6
Total: 5.95
People really love to complain about Manchester airport, and their negative reviews are one of the main reasons the airport is ranked sixth on this list.
Travelers say the airport is understaffed, creating long lines and frustrations. There are also complaints about the rudeness of airport employees and - the trouble of most participants in the anti-rating - insufficiently clean toilets.
5. Stockholm-Bromma Airport, Sweden
Timeliness of departures: 4.4
Quality of service: 5.6
Passenger Satisfaction Level: 5.1
Total: 5.91
Despite the fact that Sweden is regularly called one of the happiest countries in the world, Stockholm-Bromm Airport, located just outside the city center, has caused a lot of headaches for air passengers.
Travelers complain that this airport is tiny, which means there is little room to accommodate. On the other hand, a smaller airport area means faster check-in and faster security procedures, so it's not all bad.
4. Paris-Orly Airport, France
Timeliness of departures: 5.3
Quality of service: 6.8
Passenger Satisfaction Level: 4.1
Total: 5.83
If you are not flying to the main international airport in Paris - Charles de Gaulle, then most likely fly to Orly airport. It is located south of the city center. And maybe it will lead to a not-so-pleasant experience.
In addition to the airport's low ratings on AirHelp, passengers have posted a lot of angry comments on the Paris-Orly Facebook page. Some of the most common complaints:
- the airport is always crowded;
- not hospitable;
- it is difficult to navigate in it.
“This is the most pathetic international airport I've ever been to,” wrote one reviewer on Facebook.
3. Saint-Exupery Airport, France
Timeliness of departures: 6.1
Quality of service: 5.8
Passenger Satisfaction Level: 4.2
Total: 5.78
Travelers love the design and architecture of this airport located on the eastern outskirts of Lyon. It has a kind of fan-shaped canopy over its train station. But this is where the enthusiasm ends and the claims begin.
One of the passengers left a rude but accurate review, which reflects the essence of most of the claims: “What a bunch of completely useless idiots are running this place. To be honest, even a child could do their job better. "
2. Stansted Airport, UK
Timeliness of departures: 6.2
Quality of service: 5.8
Passenger Satisfaction Level: 1.1
Total: 5.53
According to AirHelp, this London airport is the second-worst in the world, due to appallingly low levels of passenger satisfaction and mediocre ratings on two other parameters.
What can travelers say about Stansted? They complain that the check-in and pre-flight lines are always incredibly long and that you don't always receive your bags upon landing.
1. Kuwait Airport
Timeliness of departures: 4.1
Quality of service: 7.0
Passenger Satisfaction Level: 3.9
Total: 5.40
The first number in the anti-rating of the worst airports in 2018 is Kuwait Airport. Travelers arriving there noted that they were disorganized, the interior was not as clean as they would have liked, and the behavior of the staff was not friendly. As one disgruntled passenger said, "This airport is a complete shame."
Not a single Russian airport was included in the top ten outsider airports. However, the Moscow airport Domodedovo is on the 12th position... Its overall score is 6.46 out of 10, and this is due to low passenger satisfaction (1.6). I am glad that in terms of the quality of service and the timeliness of dispatch of flights, Domodedovo has relatively good marks (7.4 and 6.6, respectively).