Much of the success of CRM (customer relationship management systems) is the result of choosing the right technology. Organizations will have to weigh the costs, the services provided and the degree of functionality, the ability to support production, and much, much more. There are so many possible factors to consider that vendor selection and CRM comparison can become extremely difficult.
Introducing the aggregated CRM systems rating 2019 according to ISM, Nucleus Research, CRM Magazine. The systems included in the list are analyzed according to 179 criteria, but the most attention is paid to ergonomics and functionality.
10. Hamster CRM
The newcomer (the company RosBusinessSoft released it relatively recently) has already gained a solid reputation in the market: after all, this is the first service in Russia that allows you to maintain a client base and complete inventory control over the Internet online.
9. Simple Business
This CRM system will help improve customer relationship management and sales process by automating organization management, communication between employees and customers, and teamwork. Includes a mobile version, which is convenient for frequently traveling business people.
8. Zoho CRM
Zoho has been on the market for eleven years, and in honor of last year's anniversary, made the Zoho CRM system free for up to 10 users. One of the distinctive features of the program is integration with other products of the company, including mailings, mail, online office and much more. Russian interface is present.
7. FreshOffice CRM
This CRM system has its own cloud PBX and can replace many separate programs (messengers, accounting, file sharing, etc.).
6. Salesforce CRM
It is one of the most efficient SaaS CRM systems on the market. The customer's access to the system is carried out via the Internet. There is a Russian interface.
5. Customer base
Top 5 best CRM opens the program for a simple but functional and convenient business. Allows you to maintain a common database with customizable access levels, keep track of clients and monitor employee performance.
4. Megaplan
This CRM system is integrated with Oktell telephony, which allows you to improve the process of calling customers. Even if the manager went on vacation, only Internet access is required for operational control of employees' activities.
3.amoCRM
The main advantage of this program, which got into the best CRM systems for sales, is its simplicity. It requires no installation or configuration, which saves technician costs. All maintenance of the system is undertaken by the company.
2. Bitrix24 is the best free CRM
A kind of social network at work, which allows employees to easily and conveniently communicate with each other - on the website, by mail, by video, by mobile. It is also the best free CRM. The system has all the capabilities to control and analyze the sales process.
1.bpm'online sales
“Great results are always based on a properly built process” - this is the principle by which the best CRM systems work. The 2019 rating was topped by the bpm'online sales system, which was voted the best of the best by ISM, Nucleus Research and CRM Magazine. It allows you to manage the full sales cycle, from customer acquisition to ordering and beyond. With an intuitive interface, it is easy and pleasant to work both on a desktop and on a mobile device (smartphone, tablet).
I advised Simple Business to my friend, it turned out to be too cumbersome for him and slowed down on the old computer. I use it and it is convenient for me, definitely mine. So, you need to look at who has what needs and, depending on this, select the system.
It's nice to see your favorite quality systems in the ratings. 3 of them have been on my test drive. As a result, the choice was settled on CRM Simple Business, which suited us completely and completely, without compromise. There are no sides in it that you have to put up with, she is good on all fronts. Super convenient client base from which you can make calls, send mailings, and maintain a detailed history of interaction with the client. In addition, upon entering - the number is determined and we welcome the client. By the way, all documents are also formed in the system according to templates and this saves a lot of time. In general, my personal rating is headed by Simple Business.
Overpriced CRMs are listed.
Maybe the whole point is that a quality product cannot be cheap?
I'm sorry that there is no such program as Intrum CRM on the list. Of course it is not as advertised, but the decision is good. We have been using it for a long time and successfully. Analytics and reports are especially pleasing.